1. Introduction

Hisense Kenya (https://hisensekenya.ke/) is an e-commerce platform focused on offering genuine and authentic consumer electronics. The platform is owned and managed by Pedacah Technologies, an authorized retailer of Hisense products within the Republic of Kenya (“the Territory”).

Pedacah Technologies operates this website, including its supporting IT systems, logistics, and payment infrastructure, to ensure customers receive original products backed by manufacturer warranties and sourced directly from authorized distribution channels.

2. Binding Agreement

By accessing or using this website, you agree to be bound by these terms and conditions in their entirety. If you are using the platform on behalf of a company or organization, you confirm that you have the authority to bind that entity to these terms.

3. Registration and Account

3.1 You must be at least 18 years old to create an account or make a purchase.
3.2 You are responsible for safeguarding your account credentials and for all activities conducted under your account.
3.3 We reserve the right to suspend or terminate accounts at our discretion. Any payments made for unfulfilled orders will be refunded in accordance with our refund policy.

4. Terms of Sale and Product Authenticity

4.1 Direct Sales: All products available on this website are sold exclusively by Pedacah Technologies. We do not facilitate third-party sellers.

4.2 Authenticity Guarantee: All products are guaranteed to be 100% genuine, brand new, and sourced from authorized Hisense distributors. Each product includes the applicable manufacturer’s warranty as outlined on the product page.

4.3 Pricing: All listed prices are exclusive of VAT. We add 16% on the sale price in accordance with Kenyan law. Delivery charges, where applicable, will be clearly indicated at checkout.

4.4 Ownership (Title): Pedacah Technologies affirms full ownership of all products until the point of sale and guarantees valid title to all goods sold.

5. Returns and Refunds

5.1 Returns and refunds are handled directly by Pedacah Technologies in line with our Returns Policy.
5.2 Refunds may be processed via mobile money, bank transfer, or store credit at our discretion, subject to applicable consumer protection laws.

6. Intellectual Property

6.1 Trademarks: The “Hisense” name, logos, and trademarks are the property of Hisense. Pedacah Technologies uses these trademarks strictly in its role as an authorized reseller.

6.2 Website Content: All original website content—including text, images, and software—is the property of Pedacah Technologies or its licensors. Reproduction or redistribution for commercial purposes without prior consent is prohibited.

7. User Conduct and Content

7.1 Users may submit reviews or comments, provided such content is accurate, lawful, and does not infringe on third-party rights.
7.2 You agree not to use this website for any unlawful or fraudulent purposes, including distributing malicious software or engaging in harmful activities.

8. Data Privacy

All personal data is processed in accordance with our Privacy Notice and Cookie Policy, ensuring compliance with the Data Protection Act of Kenya.

9. Limitation of Liability

9.1 While we strive to maintain continuous website availability, we are not liable for losses resulting from downtime or circumstances beyond our reasonable control (Force Majeure).
9.2 Our total liability for any claim arising from a transaction shall not exceed the amount paid for that specific transaction.

10. Law and Jurisdiction

These terms are governed by and interpreted in accordance with the laws of the Republic of Kenya. Any disputes shall fall under the exclusive jurisdiction of Kenyan courts.

11. Company Details

Hisense Kenya is a brand operated by Pedacah Technologies.

Registered Office: Emirates Mall, 1st Floor D6, Opposite National Archives
Contact Email: support@hisensekenya.ke
Phone: +254 710 562 992